Student Services Officer

Dublin, Ireland

Full Time

Dublin

Mid Level

Student Services Officer
Up to €32,000.00 per annum – Experience Dependant
Full-time
Dublin

As a Student Services Officer, you will be responsible for the end-to-end student experience of our international student groups and individuals travelling to us. The role requires flexibility and at times will include weekend, evenings or Bank Holiday working and as and when emergencies may arise.

Key Responsibilities:

Prepare for student arrivals and ensure all pre-arrival tasks are completed
Conduct first-day inductions and verify student information.
Monitor and act on student absences, maintaining accurate records for all activities and excursions.
Take full responsibility for all student group bookings, from group confirmation on CLASS to departure. Ensure that services provided do not exceed quotes; striving to ensure maximum margins are achieved
Confirming/invoicing/ETO liaison for all individual clients
Arranging/booking all the services requested for individuals, including airport transfers, excursions, Airport Meet and Greets, travel cards, living allowance, etc.
Out of office emergency cover is required on a rotational basis
Assisting in Health & Safety operations at the Centre.

Skills & Experience:

Administration experience is essential.
Operation of inbound international groups
Knowledge of ROI guidelines and compliance requirements
Experience of working for an English school and for a tour operator
People, Customer Service and systems management experience

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients, and every member of our team is essential in achieving this.

Benefits:

Employee Assistance Programme.
Annual leave allowance.
Opportunities for professional development and networking.
A dynamic and supportive working environment, plus more.

The successful candidate must be able to work in Ireland.
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Successful applicants will be required to undertake a Garda Vetting check, depending on the role itself.

All gaps in CVs must be explained satisfactorily.
Proof of identity and qualifications will be required.
Successful candidates will be required to complete TUSLA training before commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme. 
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place. 

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

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Since 1995, Twin Group has been shaping the futures and careers of young, ambitious people.

Student Services Officer

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