Learner Engagement Advisor

Southwark, United Kingdom

Temporary

TET

Mid Level

Learner Engagement Advisor
Fixed-term, 0-Hour ad-hoc contract
£13.00 per hour, plus holiday pay
Southwark

Working with the Contract Manager and key stakeholders, assisting in delivering the contract outcomes, which are primarily employment-focused; Ensuring that appropriate activity is undertaken with each customer to achieve sign-ups, course enrolments and job outcome targets.
This role will include developing relationships with JCPs, sourcing vacancies and customer referrals, matching current caseload to vacancies, and supporting customers following their employment to ensure sustained outcomes are maintained.

Key Responsibilities:

Establish rapport and build supportive but challenging relationships with Jobcentres, referral partners, clients, and customers.
Recruit participants and efficiently complete all customer sign-up paperwork.
Address personal and contextual barriers to employment; implement action plans; provide challenges, advice, and guidance to build confidence and employability.
Deliver direct employment support, including:
- Job search guidance
- CV writing and application support
- Soft skills and motivational sessions (hospitality, retail, tourism focus)
Liaise with employers to source vacancies, arrange interviews, and secure job outcomes.
Support customers in tailoring CVs and applications to match employer requirements.
Work towards and achieve agreed job start and job outcome targets.
Account management of client relationships, delivering to agreed specifications.
Identify, structure, and recommend recruitment/training solutions to meet employer and customer needs.
Develop networks with stakeholders, including employers, Jobcentre teams, local authorities, and training providers.
Source and manage referral routes, ensuring consistent sign-ups.
Maintain accurate customer records and paperwork in line with quality standards.
Support continuous improvement and adapt to the company's business needs.

Skills & Experience:

Proven experience in employer engagement, business development, recruitment, or a related field. With strong interpersonal and communication skills.
Target-driven with the ability to work under pressure to meet individual and team KPIs.
Good understanding of employment support programmes and barriers to employment.
Proficient in using IT systems, including Microsoft Office and CRM databases.
A positive, can-do attitude with a commitment to supporting others to succeed.

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients, and every member of our team is essential in achieving this.

Benefits: Career development opportunities, plus more.

The successful candidate must be able to work in the UK.
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

All gaps in CVs must be explained satisfactorily.
Proof of identity and qualifications will be required.
Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme. 
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place. 

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme
You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: 0800 121 7479 or Textphone: 0800 121 7579

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Supporting statement
Please provide a supporting statement, telling us why you are applying for this role and why you feel you are the best candidate for the role. This information together with your CV maybe used for shortlisting purposes.*

Education and Qualifications No.1
(Please list all your education and qualifications, starting from the most recent one, in the following format: Name of the School/College/University/Other, Dates Attended, Qualifications and Grades attained. If none, put N/A.)*

Education and Qualifications No.2
(Format: Name of the School/College/University/Other, Dates Attended, Qualifications and Grades attained. If none, put N/A.)*

Education and Qualifications No.3
(Format: Name of the School/College/University/Other, Dates Attended, Qualifications and Grades attained. If none, put N/A.)*

Membership of Professional Bodies
(Please provide of any Professional Bodies that you are a member of, your membership status and relevant dates of membership/validity. if none, put "N/A")*

Employment History No. 1
(Please put your most recent employment first and provide full details of all paid and unpaid employment since leaving full-time education. Please explain any breaks in employment.)
Format required : Name of the Employer, Address, Contact Number, Job Title, Employment dates*

Employment History No. 2
(Format required : Name of the Employer, Address, Contact Number, Job Title, Employment dates)

Employment History No. 3
(Format required : Name of the Employer, Address, Contact Number, Job Title, Employment dates)

Employment History No. 4
(Format required : Name of the Employer, Address, Contact Number, Job Title, Employment dates)

Employment History No. 5
(Format required : Name of the Employer, Address, Contact Number, Job Title, Employment dates)

Please provide details of any gaps in your employment history with supporting dates. (if none, put "N/A")*

References - Referee 1
(References are normally taken for successful candidates before an appointment is confirmed. For most positions these will cover the last 3 years of employment history. You must provide the names and contact details of at least 2 referees to cover your last 3-years of employment, or, if appropriate, your last school, college or university.)*

References - Referee 2
(References are normally taken for successful candidates before an appointment is confirmed. For most positions these will cover the last 3 years of employment history. You must provide the names and contact details of at least 2 referees to cover your last 3-years of employment, or, if appropriate, your last school, college or university.)*

Do you have offences to declare?
(If Yes, please list details of offence(s), place and date of any judgement(s) and sentence(s); if No, please put "N/A". The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. Please note any criminal convictions except those 'spent', or otherwise ‘protected’, under the Rehabilitation of Offenders Act 1974.)*

Are you referred by a Twin employee? If yes, please provide their full name and job title.

Data Protection Statement
All of the information collected in this form is necessary and relevant to the performance of the job applied for. We will use the information provided by you on this form, by the referees you have noted, and the educational institutions with whom we may undertake to verify your qualifications with, for recruitment purposes only. The Company will treat all personal information with the utmost confidentiality and in line with current data protection legislation. We rely on the lawful basis of UK GDPR to process the information provided by you in this form.

Should you be successful in your application, the information provided, and further information which will be gathered at the relevant time, will be subsequently used for the administration of your employment and in relation to any legal challenge which may be made regarding our recruitment practices.

For more information on how we use the information you have provided, please see our privacy notice for job applicants which is located at https://www.twinuk.com/media/802644/privacy-policy.pdf* I understand and agree with this statement.

Disability Confident declaration:

We ask all applicants if they want to be considered under this scheme.  By opting in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

As a Disability Confident Leader, Disabled applicants should indicate in this section if they wish their application to be given consideration under the Disability Confident scheme. 

If yes, please advise the recruitment administrator by emailing [email protected] detailing your declaration to be considered under this scheme and the adjustments you may require for the interview in as much detail as possible to enable arrangements to be put into place.*

Declaration
I confirm that the above information is complete and correct and that any untrue or misleading information will give my employer the right to terminate any employment offered. I understand that any offer of employment is subject to the Company being satisfied with the results of series of relevant checks including references, eligibility to work in the UK, criminal convictions, probationary period and a medical report (in line with the operation of the Equality Act 2010).* I confirm

Do you have the right to live and work in the UK without any restrictions?

If not - Does your right to work in the UK have conditions or an expiry date? if "yes" please enter full information of the type of visa held and the expiry date.*

Human Check*

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Since 1995, Twin Group has been shaping the futures and careers of young, ambitious people.

Learner Engagement Advisor

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