Dublin Operations Executive

Dublin, Ireland

Full Time

Dublin

Mid Level

Operations Executive - Dublin
Up to €34,000.00 per annum – Experience Dependant
Full-time – including evenings, weekends and emergency on-call.
Benefits include - Employee Assistance Programme - Annual leave allowance - Opportunities for professional development and networking - A dynamic and supportive working environment, plus more.

As an Operations Executive, you will be responsible for the end-to-end coordination and management of our International Student groups and individuals travelling to Ireland.

Responsible for delivering travel requirements for several specified overseas ETOs, including travel, accommodation, language studies and excursions. You will also manage the costs and margins to meet set targets and profitability.

Key Responsibilities:

Take full responsibility for all student group bookings, from group confirmation on CLASS to departure. Ensure that services provided do not exceed quotes; indeed, strive to ensure that the maximum margin is achieved
Deliver the required tour arrangements for each client to a set deadline
Upsell with each group, where possible, to encourage package tours
Confirming/invoicing/ETO liaison for all individual clients
Arranging/booking all the services requested for individuals, including airport transfers, excursions, Airport Meet and Greets, travel cards, living allowance, etc.
Ensure all documentation required for arrivals, programme content, and itineraries is collected in its entirety to operate bookings efficiently
Out of office emergency cover is required on a rotational basis
Responsibility for improving quality across all processes for the department • Ensure systems are continually updated
Work closely with the new business team to fulfil operations
Develop and produce all the required daily, weekly, and monthly placement reports.
Overseeing the upkeep of computerised records using CLASS.
Assisting in Health & Safety operations at the Centre.

Skills & Experience:

A level or equivalent
Administration experience is essential.
Operation of inbound international groups
Knowledge of ROI guidelines and compliance requirements
Experience of working for an English school and for a tour operator
People, Customer Service and systems management experience

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients, and every member of our team is essential in achieving this.

The successful candidate must be able to work in Ireland.
Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Successful applicants will be required to undertake a Garda Vetting check, depending on the role itself.

All gaps in CVs must be explained satisfactorily.
Proof of identity and qualifications will be required.
Successful candidates will be required to complete TUSLA training before commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer
Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme. 
If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place. 

We ask all applicants if they want to be considered under this scheme.  By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

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Since 1995, Twin Group has been shaping the futures and careers of young, ambitious people.

Dublin Operations Executive

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